LM
Lizelle M
1 reviews | Active since Jan 2021
05 Jul 2021, 13:11
Worst shop ever
I gave them a red star the owner Kurt erricson nothing deserve more than a slap through his face. And training in customer services. The staff was nice and tried to help. But in the end got no where. I'm stuck with a catridge that doesn't work and money wasted cause the owner is to arrogant to keep his customers happy. Will never shop there again. Aswell as they can't even say I purchased the wrong cartridge because I took with the sample
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Replies (2)0
Replies (2)
Ink Station's replyOfficial
05 Jul 2021, 15:03Hi Lizelle,
Thank you for your complaint. As this is a public platform I feel it only right that I defend myself and my company and state our side of the story. You did buy a cartridge from us and called to inform us that it was printing blank pages. My staff were happy to assist and requested that you bring in your printer so we could establish the cause of the problem. This you refused to do insisting that the cartridge is faulty and demanded a new one or a refund. The cartridge you purchased is an ink tank and merely provides ink to the print head, if the printer was printing blank pages it would be a print head issue and not cartridge failure. We also suggested that you conduct a print head clean which is standard practice when the print head is blocked, you were not interested in this either. Our return policy (printed on our invoices) is very similar to other shops in our industry and complies with the CPA in that we reserve the right to return the product to our supplier for inspection and if deemed faulty we replace or refund. We were very willing to assist however your willingness to be assisted was not forthcoming. Your claim that I was rude is not at all factual.
We are still open to resolving your issue and you are welcome to bring in your printer and we will do what we can to assist and diagnose the issue.
Thank you for your complaint. As this is a public platform I feel it only right that I defend myself and my company and state our side of the story. You did buy a cartridge from us and called to inform us that it was printing blank pages. My staff were happy to assist and requested that you bring in your printer so we could establish the cause of the problem. This you refused to do insisting that the cartridge is faulty and demanded a new one or a refund. The cartridge you purchased is an ink tank and merely provides ink to the print head, if the printer was printing blank pages it would be a print head issue and not cartridge failure. We also suggested that you conduct a print head clean which is standard practice when the print head is blocked, you were not interested in this either. Our return policy (printed on our invoices) is very similar to other shops in our industry and complies with the CPA in that we reserve the right to return the product to our supplier for inspection and if deemed faulty we replace or refund. We were very willing to assist however your willingness to be assisted was not forthcoming. Your claim that I was rude is not at all factual.
We are still open to resolving your issue and you are welcome to bring in your printer and we will do what we can to assist and diagnose the issue.
Ink Station's reply05 Jul 2021, 15:03
Official
Hi Lizelle,
Thank you for your complaint. As this is a public platform I feel it only right that I defend myself and my company and state our side of the story. You did buy a cartridge from us and called to inform us that it was printing blank pages. My staff were happy to assist and requested that you bring in your printer so we could establish the cause of the problem. This you refused to do insisting that the cartridge is faulty and demanded a new one or a refund. The cartridge you purchased is an ink tank and merely provides ink to the print head, if the printer was printing blank pages it would be a print head issue and not cartridge failure. We also suggested that you conduct a print head clean which is standard practice when the print head is blocked, you were not interested in this either. Our return policy (printed on our invoices) is very similar to other shops in our industry and complies with the CPA in that we reserve the right to return the product to our supplier for inspection and if deemed faulty we replace or refund. We were very willing to assist however your willingness to be assisted was not forthcoming. Your claim that I was rude is not at all factual.
We are still open to resolving your issue and you are welcome to bring in your printer and we will do what we can to assist and diagnose the issue.
Thank you for your complaint. As this is a public platform I feel it only right that I defend myself and my company and state our side of the story. You did buy a cartridge from us and called to inform us that it was printing blank pages. My staff were happy to assist and requested that you bring in your printer so we could establish the cause of the problem. This you refused to do insisting that the cartridge is faulty and demanded a new one or a refund. The cartridge you purchased is an ink tank and merely provides ink to the print head, if the printer was printing blank pages it would be a print head issue and not cartridge failure. We also suggested that you conduct a print head clean which is standard practice when the print head is blocked, you were not interested in this either. Our return policy (printed on our invoices) is very similar to other shops in our industry and complies with the CPA in that we reserve the right to return the product to our supplier for inspection and if deemed faulty we replace or refund. We were very willing to assist however your willingness to be assisted was not forthcoming. Your claim that I was rude is not at all factual.
We are still open to resolving your issue and you are welcome to bring in your printer and we will do what we can to assist and diagnose the issue.
LM
Lizelle M's updateReviewer Update
05 Jul 2021, 15:08Thank you I'll send my husband
LM
Lizelle M's update05 Jul 2021, 15:08
Reviewer Update
Thank you I'll send my husband