Disappointed service from INIEK Endless Crafting

On Friday 17th of January 2020 I orderd a number of Perspex items for my wedding from Iniek Endless Crafting - based in Doringkloof, Centurion. Although the service was fast and efficient, and order (which I paid R1500 for!) was delivered within two weeks, the products were of very bad quality. The perxpex envelope box which I ordered, was falling apart, not broken, but none of the sides were still glued together. I also agreed via Whatsapp to a Frosted perspex box, because the owner herself informed me that a clear perspex box shows too much of the glue and that they receive too many complaints - but still I received a clear perspex box. The ring box had the same problem (although the ring box was packaged and placed firmly inside the envelope box - and there was NO WAY in which it could have been damaged by the couriers), the inside of the ring box where the rings were supposed to be placed, was also falling apart and not glued together. After sending videos of the products, as well as photos AND calling - I was told that they take no responsibility and that it is possible that the courier damaged the product - with quite a bit of attitude, I would like to add. I was offered the option of returning the products, but also told that the second time it could even arrive BROKEN. I live in a small town and order a great amount of products online that have to be delivered via courier, and this is the very first time that I receive such a mess. I understand completely that mistakes happen, but after paying so much money for a beautiful product that I wish to use at my wedding, I really hoped that they would be more helpful and more understanding, and also more willing to help me come up with a solution to this problem.