Poor Customer Service!!!!

I am writing this review following our stay at Ingwenyama Conference Sports Resort on the first week of this month. The review is with regards to their poor level of customer service with high customer dissatisfaction. From the moment we arrived, we knew that this was not what we bargained for. We opted for this property after checking the website which portrays a completely different picture as compared to reality. We explicitly requested self-catering units only to find out upon our arrival that none of the 3 six-sleeper units we booked had a kitchenette, not even a microwave was provided, how are we supposed to self-cater???

There was a wedding ceremony taking place at the venue, the manager started complaining about us making noise, sending security to issue us with warning letters for noise making, which we stated that the wedding bash was just as noisy, she further told us (with an attitude) that the ceremony was noisy because they paid, speaking as if we were staying there for free. She then had the audacity to tell us she will take our personal car keys if we do not stop the music and that she did not care what other arrangement we made with other staff members when she prior her arrival. We had no issues with switching off the music but we needed to be addressed as people; then as adults like everyone else and not as naughty little kids who needed to be pushed in order to think about what they’ve done... With disgust, we switch off the music. It was clear that they had a problem with us. They could not wait for us leave and similarly we could not wait to check out!!!

We’ve been preparing for this annual trip for months, we were ready, from reservations; specifications and even payment all was done in time. All we wanted was just to arrive and enjoy the Mpumalanga Province but we encountered problems almost from every turn.

An overall rating of our experience at the establishment is nowhere near what we anticipated. They looked down on us, like we didn’t deserve to be at that poorly maintained resort. And for that rude manager, we are definitely taking up these issues...