A simple refund cant even be processed

Hi

I am extremely upset with the service and feedback that I have received from Momentum.

Your call centre team does not know what is going on or have any answer regarding a simple refund. I have been waiting for the past month to get a refund done from your team but let it be that I am owing your company, every day I will receive a call/email/text to say that I have an amount outstanding.

This medical aid was taken out for a child but every time I have to process a claim of some sort there is always an issue with your company. I don’t understand how your company can still be in business if you can’t even give me simple feedback regarding a refund. I am extremely frustrated with this service, I have to waste my time at work and phone and follow up for a refund.

I took out the medical aid for my child so that I would not have to worry about the cost, but with momentum, it is always you pay first and we will refund you from there. This is not the first time that I have been let down by this company, and I thought that your company would change and be better but obviously, it is still the same terrible service.

There are no updates from your side, I constantly have to phone in or send an email and half the time no one knows what is going on.

All I want is for a simple refund to take place that is all. Your company does not know how to take care of its clients.

I will definitely be taking this further and posting the dismal service that I have received on Hellopeter.

N.B: I have attached the membership confirmation and below is the reference numbers and pre-authorisation no. that I have received:

Pre-Authorisation: ***

1. ***. 2. *** 3. *** 4. *** 5. ***. 6. *** 7. *** 8. *** 9. *** 10. ***