Pathetic Service!!!

I was at the Inglot, Canal Walk branch this evening and I have never received such putrid service in my lifetime!! Especially not from such a well established, high end cosmetic 'flagship' store. (02.08.19)

I had just missed the Cavendish Square closing time at 7pm. I drove all the way from Grassy Park to Canal Walk to purchase YSM 52 Cream Foundation. The only brand I've been using for the past 4 years.

I arrived just after 8pm and rushed off to get to the store. Upon my arrival I gave the guy (with the red hair) my empty tube sample so he could match the same shade for me. He then told me he doesn't work there, he works for a sister store,called Accessorize. The lady that works there has gone to shop.

Frantically he was pacing all over scratching in drawers and was back and forth on the phone trying to get hold of someone but to no avail.

Bear in mind, I'm already standing around for about 10/15min just watching this guy fall over his feet and still no sign of the lady that works there! At this point I'm already starting to get annoyed, I still needed to get to two other shops before the mall closed-this was suppose to be a quick in and out. With my birthday coming on Monday, 05th I was hoping to get all my make up bought this evening,how disappointing!

Eventually he found YSM foundation in a draw (when my husband pointed it out to him) Another 5min waisted as this guy checked every tube for number 52!!!!Extending no apology whatsoever.

He found a match and then attempted to ring it up- while I'm standing with my card in my hand to pay. It was so evident that he had absolutely no damn clue what he was doing. In search of a barcode to scan that was non existant on the tube, because it wasn't even boxed.

I was so angry, I left the store with nothing!!!

Walking a few meters further away from the store I saw a lady walking toward that direction. I approached her and asked if she works at Inglot and she said yes. I explained to her what had happened and followed her back to the store with her wine in her hand that wasn't even bagged and clearly shows she had just come from the liquor store!

My foundation still on the counter and me still with my card in hand I went straight to the till area to pay-The lady then told me unfortunately they do not have stock and that the guy was about to sell me a sample!!!!

I am utterly disgusted. I had spend almost 20/30min in that store for absolutely Jack and still came home with nothing!!!

I will never visit that store again and it has surely left me with a very unpleasant experience.

I do expect an apology because your staff sure as hell didn't seem to care less!!! ????????????????

Regards Loyal Customer