My first time

It was my first time purchasing goods from this brand on Sunday evening at the Canal Walk store. I am utterly disgusted by the attitude of one sales assistant named Reagan. I purchased goods to the value of R1200. I was assisted by a lovely young lady named Ilke who was professional in her dealings. Once I decided on which items to purchase, Ilke waited for me at the counter. As I approached her, Reagan reminded her that she had 15 minutes (to the store closing). Ilke hurriedly tried to ring up her sale. I gave her my RCS card to pay for my goods. She was unsure whether they accepted it and I assured her that Inglot does. I showed her the RCS website on my phone where Inglot is listed as a partner. Reagan chimed in with a smirk on his face saying loudly "we don't accept that". His client stood in front of him and they turned to each other and smiled. I was embarrassed to say the least. Though I knew I was a paying customer, he made me feel like I was out-of my league walking in there with a RCS card. "We only do Edgars" he said as he walked away after his client left the store.

My complaint may seem petty but I'm an HR Manager. I would never employ someone who makes a customer feel so worthless and has zero customer service s****s.

I handed my card to Ilke and told her to swipe so I could pay and get out of the store. She did. She apologised for the incident as she was not aware that they accepted these cards. I acknowledged her apology since it was not her apologies I was expecting. At this stage Reagan continued cleaning up and ignoring me. No apology. No eye contact.

He is the most unpleasant sales assistant I've dealt with.

I can assure you I'll never be visiting Inglot Canal Walk again.