Bad Attitude and poor service recieved

On 14 September 2015 me and my colleague arrived at 11:45 am to check in but the lady at the reception made us wait in the deck for more than 2hours to give us keys to our rooms we were given keys at 14:15 pm and she did not even apologise for the delay. when we went to dinner we were harassed by the hotel waitresses asking us our room numbers but she did not ask other guests. the food they served us was very tasteless and veges were raw. on the entrance of the lodge there's a sign of a free wifi but when we requested a password they gave us a voucher that lasted for 20 minutes when we requested for unlimited wifi as paying guests they refused.