A Masterclass in Bureaucratic Evasion

I’m not one to leave public reviews lightly, but my experience with ING has made it necessary.

Over the course of several months, I was caught in an unproductive loop—continually asked to provide the same verification documents, despite having already submitted them multiple times. No one appeared to actually review the information sent. The process was disjointed, opaque, and deeply frustrating. At one point, my account was even blocked without warning.

When I finally received a response, it amounted to a curt denial of any wrongdoing and a hollow suggestion to lodge a complaint with AFCA—an organisation that, frankly, serves more as a procedural façade than a meaningful path to resolution.

This isn’t about a single misstep. It reflects a broader issue: a system built to deflect rather than resolve, to delay rather than engage. ING’s approach to customer service—particularly when things go wrong—is dismissive at best.

If you're looking for a bank that values clarity, accountability, or even basic competence, I suggest you keep looking.