Not happy at all , in fact very frustrated

I called Vodacom to cancel my 3 lines as their contract ended in December 2019 , did not receive mail nor sms as a reminder to upgrade or cancel them. Called in 17 July 2020 spoke to Mandisa with no luck in resolving my query and ended up talking to Thembinkosi Ngcobo who he said he was a supervisor.

Today made a call to Vodacom and to my surprise the call that I logged on the 17 July 2020 is still not done, which means that debit will run with amount including 3 lines that I requested them to be pre paid.

And to add on that , two extra lines( contract) is ending on the 23 August 2020 and agent wanted to re new my contract on a cheaper package and I refused as the first query I logged still not done

I find it so unfair , been with Vodacom for the past 18 years ,and the service i am getting now its not acceptable at all .

Some one from Vodacom must resolve this issue ASAP