Useless gridcontrol

It's been over 2yrs if not more that in the siyancuma municipality that we are using this company for electricity but let me tell you people are complaining left right and centre about the terrifs but the municipality do nothing and our house hold are also affected on the app it's states that our usage is R96 per day we complained electrician from grid was here to check alongside the municipality electrician and we also had a electrician from TCB engineering here they could not find a fault with the electricity as they said it's our geyser and then we put of the geyser change the stove but still the usage is the same then we were told if the electricity runs out we should not buy any so the bill run up to R9000 and all of a sudden one night last month they cut it off en we bought a R100 the next day about 12pm the electricity was finished we bought again R100 to check and again same thing so yesterday 20th Feb we R400 and today about 11pm electricity is finished so it's night time we thought let's buy a R100 it's been 2hours now electricity is still not on so u tell us gridcontrol what should we do now if there is no solution to our problem I will go the legal route and ask the courts to give us permission to remove your device and I will get a partition from the community those affected to remove your stupid device u operate in a town and u don't even have a office here for service we must call u in big offices there in the city gridcontrol must go