ZS
Zahier S
1 reviews | Active since Jun 2014
19 Jan 2024, 15:18
No email response, telephone services and no Service delivery
I was recommended infodocs by my profession body with the intention of subscribing for my business. I paid for the amendment I need and submitted all required documents. I sent emails and logged a ticket, and all I get is radio silence. I tried calling the numbers on the emails, and found out the call services is not active. How does one get in touch with this organisation if there is no response on mails and no telephone services? If you are unable to provide me the service, call me/mail me back and say so
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Infodocs's replyOfficial
22 Jan 2024, 12:55Hello Zahier,
My sincere apologies for the long awaited response from our side. We will endeavour to ensure that this doesn't happen again. In response to your query above, we have temporarily disabled our Customer Support number, to allow us to introduce a new Help Centre. This Help Centre is there to ensure timeous resolution to your query(s) so that nothing falls through the cracks or gets missed by mistake. We've allocated internal dedicated resource teams for such so that the correct query goes to the allocated department. To log a query on our Help Centre, please use the following link https://infodocs.atlassian.net/servicedesk/customer/portals
To help you navigate through this new system to lodge an inquiry, we've also put together a helpdesk article for your convenience:
https://support.infodocs.co.za/en/article/how-to-raise-a-request-in-the-infodocs-help-centre-1vefayg/
If there is anything else that we can assist you, please feel free to email me at: ***
Regards,
Thembeka Kumalo
Customer Success Manager
My sincere apologies for the long awaited response from our side. We will endeavour to ensure that this doesn't happen again. In response to your query above, we have temporarily disabled our Customer Support number, to allow us to introduce a new Help Centre. This Help Centre is there to ensure timeous resolution to your query(s) so that nothing falls through the cracks or gets missed by mistake. We've allocated internal dedicated resource teams for such so that the correct query goes to the allocated department. To log a query on our Help Centre, please use the following link https://infodocs.atlassian.net/servicedesk/customer/portals
To help you navigate through this new system to lodge an inquiry, we've also put together a helpdesk article for your convenience:
https://support.infodocs.co.za/en/article/how-to-raise-a-request-in-the-infodocs-help-centre-1vefayg/
If there is anything else that we can assist you, please feel free to email me at: ***
Regards,
Thembeka Kumalo
Customer Success Manager
Infodocs's reply22 Jan 2024, 12:55
Official
Hello Zahier,
My sincere apologies for the long awaited response from our side. We will endeavour to ensure that this doesn't happen again. In response to your query above, we have temporarily disabled our Customer Support number, to allow us to introduce a new Help Centre. This Help Centre is there to ensure timeous resolution to your query(s) so that nothing falls through the cracks or gets missed by mistake. We've allocated internal dedicated resource teams for such so that the correct query goes to the allocated department. To log a query on our Help Centre, please use the following link https://infodocs.atlassian.net/servicedesk/customer/portals
To help you navigate through this new system to lodge an inquiry, we've also put together a helpdesk article for your convenience:
https://support.infodocs.co.za/en/article/how-to-raise-a-request-in-the-infodocs-help-centre-1vefayg/
If there is anything else that we can assist you, please feel free to email me at: ***
Regards,
Thembeka Kumalo
Customer Success Manager
My sincere apologies for the long awaited response from our side. We will endeavour to ensure that this doesn't happen again. In response to your query above, we have temporarily disabled our Customer Support number, to allow us to introduce a new Help Centre. This Help Centre is there to ensure timeous resolution to your query(s) so that nothing falls through the cracks or gets missed by mistake. We've allocated internal dedicated resource teams for such so that the correct query goes to the allocated department. To log a query on our Help Centre, please use the following link https://infodocs.atlassian.net/servicedesk/customer/portals
To help you navigate through this new system to lodge an inquiry, we've also put together a helpdesk article for your convenience:
https://support.infodocs.co.za/en/article/how-to-raise-a-request-in-the-infodocs-help-centre-1vefayg/
If there is anything else that we can assist you, please feel free to email me at: ***
Regards,
Thembeka Kumalo
Customer Success Manager