LM
Liza M
1 reviews | Active since Jun 2015
17 Apr 2024, 08:14
Infodocs does not deliver
Customer service from Infodocs is shocking. With this level of service they really cannot expect customers to sign up and pay to use their product/service. Thankfully I cancelled by subscription and my card expired so I no longer have to pay them. They are yet to establish credibility and ignoring customer inquiries is not the way to do that. I have had to follow up on inquiries multiple times due to not receiving any response from Infodocs. The last one was submitted on 13/03/2024 and I followed up on 26/03/2024. Till date, nobody has responded to it. Thanks Infodocs, but I'd rather take my business elsewhere since you clearly don't need/want it.
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Replies (1)Infodocs's replyOfficial
17 Apr 2024, 09:51Hi Liza
InfoDocs here,
Thank you for the valuable feedback, from our side, we are so sorry for the lack of support you received.
One of our support people is going to give you a call later to review the communication channels you followed and evaluate where we failed you.
Kind Regards,
InfoDocs
InfoDocs here,
Thank you for the valuable feedback, from our side, we are so sorry for the lack of support you received.
One of our support people is going to give you a call later to review the communication channels you followed and evaluate where we failed you.
Kind Regards,
InfoDocs
Infodocs's reply17 Apr 2024, 09:51
Official
Hi Liza
InfoDocs here,
Thank you for the valuable feedback, from our side, we are so sorry for the lack of support you received.
One of our support people is going to give you a call later to review the communication channels you followed and evaluate where we failed you.
Kind Regards,
InfoDocs
InfoDocs here,
Thank you for the valuable feedback, from our side, we are so sorry for the lack of support you received.
One of our support people is going to give you a call later to review the communication channels you followed and evaluate where we failed you.
Kind Regards,
InfoDocs
