LV
Lizel V
1 reviews | Active since Apr 2015
04 Mar 2024, 11:38
Cannot cancel this service and they keep on debiting my account
I deleted the companies I registered with Infodocs months ago, and still, my account is debited with the subscription. Last month I tried to register one company but it kept on giving an error. On my account, it shows "no companies". Why do they still debit my account? I had to cancel my card and order a new one. This is causing unnecessary expenses.
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Replies (2)LV
Lizel V's updateReviewer Update
04 Mar 2024, 17:13I change the one star rating now to 5 stars. I was refunded and given a cell number to call should I receive any further problems.
LV
Lizel V's update04 Mar 2024, 17:13
Reviewer Update
I change the one star rating now to 5 stars. I was refunded and given a cell number to call should I receive any further problems.
Infodocs's replyOfficial
08 Mar 2024, 10:14Hi Lizel,
Our sincere apologies for this unnecessary expense, which has left a bad taste and an even worse experience of InfoDocs. I can assure you, this is not the reputation that precedes us. We would appreciate the opportunity to rectify the situation. Do you mind sending us your contact details so we can call you to rectify this incident. You can also log a query with subject line 'Hello Peter' - and we will prioritise this incident.
https://infodocs.atlassian.net/servicedesk/customer/portals
Once again, our sincere apologies. Lets get this sorted for you.
Kind Regards,
InfoDocs
Our sincere apologies for this unnecessary expense, which has left a bad taste and an even worse experience of InfoDocs. I can assure you, this is not the reputation that precedes us. We would appreciate the opportunity to rectify the situation. Do you mind sending us your contact details so we can call you to rectify this incident. You can also log a query with subject line 'Hello Peter' - and we will prioritise this incident.
https://infodocs.atlassian.net/servicedesk/customer/portals
Once again, our sincere apologies. Lets get this sorted for you.
Kind Regards,
InfoDocs
Infodocs's reply08 Mar 2024, 10:14
Official
Hi Lizel,
Our sincere apologies for this unnecessary expense, which has left a bad taste and an even worse experience of InfoDocs. I can assure you, this is not the reputation that precedes us. We would appreciate the opportunity to rectify the situation. Do you mind sending us your contact details so we can call you to rectify this incident. You can also log a query with subject line 'Hello Peter' - and we will prioritise this incident.
https://infodocs.atlassian.net/servicedesk/customer/portals
Once again, our sincere apologies. Lets get this sorted for you.
Kind Regards,
InfoDocs
Our sincere apologies for this unnecessary expense, which has left a bad taste and an even worse experience of InfoDocs. I can assure you, this is not the reputation that precedes us. We would appreciate the opportunity to rectify the situation. Do you mind sending us your contact details so we can call you to rectify this incident. You can also log a query with subject line 'Hello Peter' - and we will prioritise this incident.
https://infodocs.atlassian.net/servicedesk/customer/portals
Once again, our sincere apologies. Lets get this sorted for you.
Kind Regards,
InfoDocs