INFIX TV SOLUTIONS COMPLETELY UNACCEPTABLE SERVICE AND NO COMMUNICATION

Astro TV / Infix TV Solutions

I am lodging this public complaint due to the shocking lack of service and communication I have received from Astro TV since handing in our television for repairs on 25 April 2025. After receiving a quotation, I was urged to pay a deposit immediately, which I did. Since then, it has been over two months with absolutely no meaningful feedback, updates, or progress. I have made repeated attempts to follow up, only to be ignored or given vague and evasive responses. Here is a brief summary of my efforts: • 2 May: I followed up and was promised a callback — this never happened. • 6 May: I was told they were waiting for parts (PC boards) but was not given any timeframe. • 9, 10, 13 May: I followed up again via phone and messages — all were ignored. • When my husband called from a different number, the call was answered immediately. This selective answering is highly suspicious and concerning. • 23 & 27 May: More follow-ups with zero response. • 18 June: Another follow-up attempt — still nothing. • 27 June: I sent an email informing Astro TV that I would take further steps if our TV was not returned and the deposit refunded. • 4 July: I contacted them again by phone. I was given a workshop address — which turned out to be completely false. My husband went there in person, and the address does not exist. In addition to the lack of service, there are several concerning red flags: • The business advertises itself as Astro TV Repairs online, but the quotation I received was issued under the name 'Infix TV Solutions' — a completely different name. • There is no business registration number, no physical address listed on the quote, and no way to verify who I am dealing with. • The lack of transparency, use of multiple names, and absence of a registered address are deeply concerning and raise questions about the legitimacy of this operation. Astro TV has now had our television and Deposit for over two months, without making any repairs, communicating transparently, or taking any accountability. This level of service is not only unacceptable, but it may also constitute a violation of the Consumer Protection Act. At this point, I am demanding: • The immediate return of our television; and • A full refund of the deposit paid. Should this not be resolved urgently, I will proceed with the following steps: • Lodge a formal complaint with the National Consumer Commission (NCC) • Seek legal advice • Continue to share this experience publicly to warn other consumers This post serves as a final attempt to resolve this matter. Astro TV, your lack of integrity and professionalism will not go unnoticed..

Do not use them. They will **** you out of a lot of money and take your TV.

Here's their "contact info" *** https://astrotvrepairs.co.za/contact-us/