Infinityshop.co.za

I made a purchase from on 17/01/2024 from Infinityshop.co.za & paid express shipping. This was from an advert on Facebook. As I paid an extra R90.00 for express shipping I am trying to find out when I can expect delivery. Although by their ad it appears to be a South African company I now see that they are UK based Their webpage states "24/7 CUSTOMER SERVICE

Got Questions? We Got Answers! Just Email Or Connect With Us On Social Media!" I have sent them 4 emails but they all bounced back. "The original message was received at Thu, 25 Jan 2024 14:07:45 +0200 from: <***>

----- The following addresses had permanent fatal errors ----- <***> (reason: Deferred: Connection timed out with infinityshop.co.za.)

----- Transcript of session follows ----- <***>... Deferred: Connection timed out with infinityshop.co.za. Message could not be delivered for 2 days Message will be deleted from queue ******************************************************** They show a number to call for inquiries but it is a UK number to phone. My credit card statements reflects a payment to "BRASUN PORT GLASGOW", nowhere does the Infinityshop name appear. If you click on their tracking number it merely takes you to another Infinityshop webpage showing it has been in transit for 11 days but no delivery company is specified therefore if they do not even reply to emails how can I trust them??