Rude Salon owner

This salon owned by Lizelle I had the worst experience this lady does not care about customers or their time she definitely does not know how to run a business all she did was waste my time. When I first entered her shop I did ask her do we have to make an appointment. She loud and clear said no we don't need to make an appointment I did say okay we will come tomorrow. But then when tommorow came I got busy so I could not get to the salon but still when I was there I asked for a business card she did say that thy are busy to make them. So I did not have her number to notify her I can come that day. So on a Friday morning just past 9 am I showed up at the salon and she made an appointment for 12:00 cause she was busy and that one can understand. But still she first day I entered the salon I also asked her for hair growth shampoo for my mother as my mother and husband was with me. She only had one set of shampoo and I thought let my mother buy it first we Wil get ours when we do our hair so we asked to order for us aswell. So Friday morning we asked for the shampoo and she said that it sold now remember we did not came when we said we would so she sold it to someone els so I then right there payed her 200 for the shampoo that she has to order just that she does not sell the shampoo again so we sommer payed upfront .. Now from our side that's 100 persent perfect and understandable cause we did not come. Okay so we were there now on this Friday morning ready to get our things done. She said she is only going to help us at 12:00 and then she gave her number and that's perfect we understand... So we went home waiting for 12. I did send her a WhatsApp just so she can also have my number.. So she send a WhatsApp saying that can we Come the next day when the shampoo arrives then we can sommer get the shampoo as well I told her we can get the shampoo the next day it's fine cause taking shampoo does not take long we made this day to get our hair done etc... Then she send a msg again saying she did forget her clippers at home cause se did cut her dad's hair and her brothers hair aswell. So I said no my husband does not want to cut his hair anymore only highlights I did not hear anything from her that day again. So the next day I send her a message on whatsap. Ek is Baie teleurgesteld die eerste dag toe ek daar aan gekom het, het ek gevra of ons n afspraak moet maak toe het jy nee gese ons Kan net kom jy maak 5 uur toe ... En na dit toe vra ek vir n besigheid kaartjie en toe het jy gese hulle is nog nie beskikbaar nie.. Daardie dag het jy nie vir ons n nr gegee nie so ek koni laat weet dat ons dit nie gaan maak nie. En ons het Baie besig geraak ons is ook n besigheid gister to maak ons nou maar kans om hare te doen ens.. En ons het AL vroeg daar in gestap en toe se jy 12 uur toe Verlander jy na vandag toe.. Ek het laat weet dit Sal nie n probleem wees om die shampoo te kry nie dis net in loop en vat.. Toe se jy jyt die knipper vergeet maar nadat ek gese het highlights toe het jy net nooit weer reply nie so eintlik gewag dat jy moet se of dit nou reg was om te kom of was dit nie reg nie want na jou boodskappe was ek ontseker gewees... She then send voice notes that is my fault she is so rude in her first voice note she even said we can take our money for the shampoo back cause she can't handle that I just said that I'm unhappy I even told her that I will still take the shampoo I can't share the voice notes on here but please don't support this salon the lady has anger issues all she had to do I say sorry I can't help today I'm busy that is all