pathetic services ,being treated like fools

i wanted to rent and they offered so last month i paid the required deposit and rent .on the 01/03/2016 when i am supposed to move in im being told stories about the previous tenant not moving out and they wanted to dump us somewhere else which was not an ideal place for us .they gave us another place but it was rotten ,we were told that by the following day it will be fixed .we get there the place is still the same ,i asked for refund because im in need of another place urgently and now they are delaying .Its either they organise asap or give the money now!!