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Desiree S

1 reviews | Active since Jul 2025

12 Jul 2025, 14:11

Zero help from this company

Useless service, it's been months since my car was hit from the back by one of your clients and my car is still not fixed

0
Replies (9)
Infiniti Insurance
Infiniti Insurance's reply14 Jul 2025, 09:47
Official
Hi Desiree,

We are sorry to hear about your experience. Please send us your policy or ID number so we can look at your claim.

Regards,
Infiniti Insurance
DS
Desiree S's update14 Jul 2025, 10:16
Reviewer Update
Hi, it's AA70****.

If you require further info, please share your contact information so I can correspond with you as there is no response from *** or Noreen the manager.

Thank you.
Infiniti Insurance
Infiniti Insurance's reply14 Jul 2025, 12:09
Official
Hi Desiree,

Please email all the details of the accident and claim to ***

Regards,
Infiniti Insurance
DS
Desiree S's update15 Jul 2025, 10:39
Reviewer Update
Hi
The email address is blocked.
Infiniti Insurance
Infiniti Insurance's reply15 Jul 2025, 13:31
Official
Please email ***
Infiniti Insurance
Infiniti Insurance's reply16 Jul 2025, 11:08
Official
Hi Desiree,

We will look at your claim once we receive all the details we have requested from you.

Regards,
Donald
Infiniti Insurance
Infiniti Insurance's reply16 Jul 2025, 13:32
Official
Hi Desiree,

Your claim is not for the Infiniti Insurance broker. It is for Affinity Underwriting Managers.

Regards,
Donald
DS
Desiree S's update16 Jul 2025, 14:17
Reviewer Update
Hi Donald

Thank you for the clarity and appreciate the efforts from you and your team to look into it.
Whilst i don't have dealings with your business i must say that your response and effort to assist shows a great work ethic.

Thank you.

Infiniti Insurance
Infiniti Insurance's reply16 Jul 2025, 14:48
Official
Hi Desiree,

You're welcome!