Unsatisfied Claim

I would like to tag Infinity car insurance for there terrible service. I reported a claim this morning and had poor service, then tried phoning back several times with no answer or feedback. Have had no contact back or any confirmation of any kind that my claim has been processed. If there is any Infinity representative I will sugest you get in contact with me. Until such time I will post there poor service on all groups. If there are any better car insurances out there please give me recommendations. Thanks