Unhappy customer

Hi have insurance with Infinity since March 2018. Before that we were at First for Women and my parents at Indwe Risk Services. As they moved in with us and they are pensioners, we were informed that you are not allowed to have more than one insurance for the same household. I particularly told them that my parents is living with us in a flatlet next to the house. We use the same entrance. As for the reason that if they claim something, it will penalize us in future for claiming. I also informed them that my husband is regularly driving for his work and work away from home. As you know the devil, he misplaced his computer on one of his trips while he was buy with contract work for the Government. Infinity replaced the laptop. As we all know elderly people lost there stuff from time to time, my mom that is 85 left her hearing aid at the clinic. The hearing aid was not specified as they never told me that it needed to be. They paid out an amount of R9000 although the hearing aid was R26 000 and we paid it out of our pockets. Our home contents is insured for R8000 and the all risk is only R10 000. I was never told that anything that you take with you outside needs to be specified. Last week I lost my jewelry and wanted to claim it. The next moment and assessor was send to our house and started to cross question me for more than an hour. Now they want id copies of both my parents and husband and even the people that was with us over the weekend. Well I withdraw the claim as I am not prepared to be interogated in my own house. My point here is, why did they not informed me that it is going to be a problem putting my parents on my policy and that they are a high risk because of their age. We decided to go back to Indwe Risk that took my dad back with open arms. He never ever claims for anything. Even if our cars get bumped into, we fixed it out of our own pockets. I understand that the insurance business is a high risk, but to cross question and tape your clients is *********. I even spoke to one of PSG consultants and they informed me that this is ridiculous. What will happen in the case if both our tv's or washing machines brake, then no one can claim.