1 reviews | Active since Sept 2023
Stranded and carless
Stranded and carless again Its is so depressing to know that you are paying insurance for when something happens to your property. I was involved in a car accident, I was able to get a courtesy car, however now that the 30 days have past and my car is nowhere close to being finished. I am told that I will have to see how I get through without a car and the penal beater that the insurance works with do not want to assist with a car as well. Having to struggle with a small baby through the days without a car has made this experience and frustrating and very unpleasant and leaves a sour taste in the mouth when payments are collected, but one has to fend for themselves. For a first time experience, this has and still is a terrible experience and service has been nothing, but useless.
We are sorry to hear about your experience. Please share the details of your policy and broker so that we can look into your issue.
Regards,
Infiniti Insurance
We are sorry to hear about your experience. Please share the details of your policy and broker so that we can look into your issue.
Regards,
Infiniti Insurance
We have investigated your complaint and can confirm the following: Your vehicle was involved in an accident which rendered the vehicle non-drivable.
It has been established that your Policy does not cover Car hire, however, you have been assisted with 30 days of Car Hire at no cost to you. The 30-day hire period has since expired and we had to collect the vehicle. We are sorry for the inconvenience and continue to engage with the repair agent on the progress of the parts' arrival.
Regards,
Infiniti Insurance
We have investigated your complaint and can confirm the following: Your vehicle was involved in an accident which rendered the vehicle non-drivable.
It has been established that your Policy does not cover Car hire, however, you have been assisted with 30 days of Car Hire at no cost to you. The 30-day hire period has since expired and we had to collect the vehicle. We are sorry for the inconvenience and continue to engage with the repair agent on the progress of the parts' arrival.
Regards,
Infiniti Insurance
