Snails pace teeth pulling service

Item: Infiniti Insurance
Rating: 1
Author: Richard L

3 weeks after starting the claim, filling in the claim form. I have sent all requested documents within hours of receiving the request for them. Not sure where the ball is being dropped but when I call to check if documents and emails are received I get told that they have not been received , even when i have sent it to my broker who says it has been received and get left feeling like I am inconveniencing the claims lady because I am following up.

3 weeks. Surely that is too long for a claim to be still be I'm the processing phase?

Helpful (0)

Replies (2)

Infiniti Insurance's replyOfficial

05 May 2025, 09:12

Hi Richard,

Thank you for reaching out.

We are looking into your complaint, and We will get back to you soon.

Regards,
Infiniti Insurance

Infiniti Insurance's reply05 May 2025, 09:12

Official

Hi Richard,

Thank you for reaching out.

We are looking into your complaint, and We will get back to you soon.

Regards,
Infiniti Insurance

Infiniti Insurance's replyOfficial

07 May 2025, 15:10

Dear Mr Lievaart According to our records, we received the Natis documents and the quote for the built-in cupboards being the final documentation, respectively for the vehicle claim and the buildings claim, on 25th April. The motor vehicle claim was authorised on 29th April, and the offer on the building was made on the 30th.
We will investigate the matter further to try to determine why these were not sent to us earlier.

Regards,
Infiniti Insurance

Infiniti Insurance's reply07 May 2025, 15:10

Official