Serious lack of communication.

My vehicle was ****** on 8 May 2022 and the vehicle was eventually settled as per the policy. The vehicle had a set of personalized number plates - L3GENDS GP, which I purchased for R5175.00.

There was a lack of communication between the brokers/insurers and Wesbank. Wesbank wasn't informed to release the personalized plates from the vehicle before deregistering it. Therefor I am unable to ever use those personalized plates again. The claims lady did inform me that she forgot to ask me if I would like to have these plates removed.

After a lot of corresponding between the bank and the insurers, the bank informed me of the following:

'Good day Mr. Koekemoer,

Thank you for your email communication.

Regrettably, WesBank is unable to assist with your request as your insurance company did not advise of the personalized number plates when the vehicle was de-registered and therefore it remains the responsibility of the insurance to advise the Bank of any special instructions as we are guided by their request.'

I have contacted Walter Ngobene on multiple occasions, yet there's always an excuse for not being able to take my call. It is of his OPINION that the bank is wrong, he is entitled to his own opinion, but a fact remains a fact.