No Compassion

The experience I am about to share is one that my Fiancée has just gone through with Infiniti insurance as well as mooi river brokers.As every South African has experienced,COVID 19 has had a serious impact on our lives, my Fiancée was retrenched when COVID and lock downs hit South Africa, She used what ever money she had to start a business and buy equipment.She was also involved in a vehicle accident which fortunately enough Infiniti did assist her with, however being unemployed she could not secure finance for a new vehicle,making things exceedingly difficult for her new business,she did however make use of whatever means possible to keep her business going. Knowing how important her equipment was she made sure that every month her premium on her insurance was paid. Unfortunately my vehicle was broken into and her laptop phone and a few other items were ******. Infiniti came back with a rejected claim stating that they would not cover items ****** from a light commercial vehicle, which we acknowledged even though we had clear signs of forced entry. We wrote a letter to Infiniti explaining the situation, the back pack was left behind the seat and was not visible from the outside, we needed some sort of assistance to replace even some of her equipment, however we received no compassion from this insurer,they were not even willing to relook and even consider paying something out to replace some of the much needed equipment. Unfortunately the service from Mooi river brokers was just as terrible, and as for Infiniti there was literally no compassion shown or given