1 reviews | Active since Nov 2015
I have been prejudiced
My home was burgled on the 20/8/2015 & up to today I have gotten no joy from this insurance company.i have been **** to & pushed around. I have provided everything to them and still it takes so long. I Tried resolving conflict by going to the CEO by sending her a full list of my problems on the 13/11 and she didn't even have the courtesy to reply to his email. She then told me to go to the ombudsman so that is what I'll do. Considering that they tried to put a clause in which was not applicable as per their signed policy, they tried to rob me of over R 20 000. Isn't a job of the CEO is to make sure her company runs properly and try and resolve conflict? Or is the CEO unable to do this? Now why must other people get paid here when I have to do their job and point out clauses to them? How many other clients will they do this to? It's so important to go through your policy because although you pay for a service these people will try and do everything not to pay you out. I want to know if I didn't pay my premium for 4 months would I still be covered? Yet now I have to wait 4 months or more until my claim has been paid? Where is the TCF policy now? I feel i have been prejudiced!
Serita, I dispute the content of your posting of 27th November.
No clause that was not originally applicable has been added to your contract with Infiniti. I presume that you are referring to the clause which states that you are obligated to provide us with documentation that we request to substantiate your claim. This has always been part of the contract between Infiniti Insurance and yourself and is standard in insurance contracts.
The reason that your claim has taken so long to be settled, and has still not been settled to your satisfaction, is because you repeatedly refused to provide the loss adjustor with information requested or delayed sending such information to him. You are required to substantiate your claim and if we as an insurer pay out amounts that are not substantiated then we are doing a disservice to all our other clients.
Where there is a dispute regarding the settlement of a claim, the correct course of action is for the client to submit such a dispute to the Ombud, hence my suggesting that course of action. It is clear that we will not be able to settle the matter with you ourselves.
Regards
Sharon Paterson (CEO)
Serita, I dispute the content of your posting of 27th November.
No clause that was not originally applicable has been added to your contract with Infiniti. I presume that you are referring to the clause which states that you are obligated to provide us with documentation that we request to substantiate your claim. This has always been part of the contract between Infiniti Insurance and yourself and is standard in insurance contracts.
The reason that your claim has taken so long to be settled, and has still not been settled to your satisfaction, is because you repeatedly refused to provide the loss adjustor with information requested or delayed sending such information to him. You are required to substantiate your claim and if we as an insurer pay out amounts that are not substantiated then we are doing a disservice to all our other clients.
Where there is a dispute regarding the settlement of a claim, the correct course of action is for the client to submit such a dispute to the Ombud, hence my suggesting that course of action. It is clear that we will not be able to settle the matter with you ourselves.
Regards
Sharon Paterson (CEO)