Do not trusted them

I was a client with mooirivier makelaars for 14 years and never skip a payment. Last year someone broke into my house and stole things. My alarm system was not on because my one dog was lockup in the house because she was in a fight the previous weekend. I phone mooirivier makelaars and explain it to them. They say they will not help me with the claim because of the alarm system. I feel for 14 years was a client never skip a payment and they can not help me. I was just ask for R40 000.00 cliam and if you work it out 14 years paid more them R800.00 a month it is more them R40 000.00. I also ask the ombudsman to help me with this but they are also so useless as mooirivier malelaars. In my contract with mooirivier they say the only thing what they ask in for gates at the door of the house and at the windows. So anyone that got insurance with them cancel it please this people will promise you they help you with your claim but that will never happened.