CLAIM

POLICY NO : AFF161649<br> On 15th January 2016 i was involved in an accident which i reported on the same day to my insurance . Spoke to CANDICE FROMS CLAIMS who sent claim forms which i completed & sent all required documentation back & she advise she will get back to me in 2weeks & i was never contacted . SO i called her she then advise she was waiting for the report & 30 DAYS LATER still no contact or report . Was told claims turnaround time is 30 WORKING DAYS BUT till today i dont know anything regarding my claim. Everytime i call them they advise me that they still waiting for the reports. Contact is always made by me & all i get is stories. I logged a complaint with the company on the 23 February 2016 & same story waiting for report ,finally lady assisting me with complaint advised they received report BUT TILL TODAY no response from them regarding claim .They are quick to debit my account but when its their turn to deliver i need to run after them for a service i have been paying for 4 years now .They are useless & *********** . Wouldnt recommend this insurance company to anyone. WHEN WILL MY CLAIM BE RESOLVED