DL
Debbie L
1 reviews | Active since Aug 2012
22 Jun 2021, 12:11
Infinite Property Management Apathetic Service
As a contractor it is truly a nasty experience to deal with this property management group. Having completed work and having sign-off from the board of trustees you are still given the run around when trying to get your final payment from Infinite. They make excuses - never received your emailed invoice, overlooked your invoice, payment being processed (not true), awaiting sign-off by Board of Trustees etc etc..... We have done projects at various complexes where Infinite has been appointed and the same issues - it’s not the client where the issue lays but with the apathetic service rendered by Infinite.
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Infinite Property Management's replyOfficial
15 Aug 2022, 10:40Dear Debbie
As you will recall, your invoicing was incorrect and duplicated so there was a delay in payment to you as we had to assist you in amending your invoicing. The Trustees were aware of this at the time and fully supported only paying correct invoices. Correctly invoiced work is always paid within 24 hours of receiving the Trustees approval.
Kind Regards
Infinite Property Management
As you will recall, your invoicing was incorrect and duplicated so there was a delay in payment to you as we had to assist you in amending your invoicing. The Trustees were aware of this at the time and fully supported only paying correct invoices. Correctly invoiced work is always paid within 24 hours of receiving the Trustees approval.
Kind Regards
Infinite Property Management
Infinite Property Management's reply15 Aug 2022, 10:40
Official
Dear Debbie
As you will recall, your invoicing was incorrect and duplicated so there was a delay in payment to you as we had to assist you in amending your invoicing. The Trustees were aware of this at the time and fully supported only paying correct invoices. Correctly invoiced work is always paid within 24 hours of receiving the Trustees approval.
Kind Regards
Infinite Property Management
As you will recall, your invoicing was incorrect and duplicated so there was a delay in payment to you as we had to assist you in amending your invoicing. The Trustees were aware of this at the time and fully supported only paying correct invoices. Correctly invoiced work is always paid within 24 hours of receiving the Trustees approval.
Kind Regards
Infinite Property Management