Misled by debtshelpsales

I have been misled by a consultant who assured me that I won't be placed under review or administration as she is working for NCR and I'm being charged high interest rate on both my bonds and will negotiate a better interest for, I didn't supply her with any information as she had it already so I believed her.after a authorized from my bank,I later received an email from IDOCS that I'm being put under review.

When I called they don't answer and don't respond to my emails for cancelation. Can I get assistance please