Infinite debt solutions after 2 months still has not resolved my cancellation request

After countless of calls I answered and was told how much less my monthly instalment would be and that I’d be debt free in 8 months. So I signed up. Not knowing that it was debt review. 2 days after agreeing I contacted IDS and cancelled the debt review process. After paying the R350 cancellation fee no one told me that I needed to send through a list of monthly income and expenses. I found this out after hearing nothing from IDS for over a month after cancelling. After 2 weeks a 17.2 form was sent to me but only after I contacted ids a week later did they send the document to my bank. My useless bank updated their system to say that I am no longer under debt review. But after a couple of days my credit card was still invalid. Contacted ABSA who told me that the form they actually require is a 17.2a form. So IDS once again after nearly 2 months of this *** still has not sent the correct document to my bank keeping me in limbo. No one can help you when you call their offices. I wish I had blocked your number all those times you tried phoning me to get me to sign up for debt review.