ATT: Mr. Leon Truter

Thank you for bringing this matter to our attention, and I apologize for any inconvenience or concern it may have caused you. We take your privacy and your experience with our representatives very seriously.

I assure you that we adhere strictly to the guidelines outlined in the Protection of Personal Information Act (POPIA), and any breach of these regulations is thoroughly investigated and addressed.

I understand your frustration regarding the unsolicited contact and the behavior of our representative. This is certainly not the level of service we strive to provide. Rest assured, I will personally look into this matter to ensure that appropriate action is taken and that your concerns are addressed promptly.

Regarding your worry about your record being flagged as under debt review, I want to reassure you that we do not take any actions without your explicit consent. Your privacy and rights are paramount, and we will ensure that your information is handled with the utmost confidentiality and integrity.

Please feel free to reach out to me directly if you have any further questions or concerns. Your satisfaction and trust are of the utmost importance to us.

Thank you for bringing this to our attention.

Best regards, John Peter