INFINITY DRESS SA - FAILS WITH PATHETHIC SERVICE !!!!

I am getting married on the 27th April 2018. Made an Infinity Dress SA booking in Blouberg for my 9 yr old daughter on Sat 24th March at 11am to which we agreed on what I wanted and the consultant Bernice wrote it down. I wanted to pay and she advised that they do not have card services and they will send me the invoice. I received a call on the 27th March to confirm the dress colour (navy). On the 3rd of April I followed up via email to enquire delivery time to which I was told by Nozi that it is 7 - 10 working days. Which would ultimately mean that I should get it on the 10th of April. Heard nothing from the company and I followed up via email on the 17th April and no response again. Did another email on the 18th April, only to be told by Bernice that Nozi is no longer working there and that this is her (Nozi's) fault for the miscommunication. They also advised that they are waiting on me to pay but I have not received an invoice or banking details given. They also had the order wrong of the dress they said was done and wanted me to pay an R100 more for lace for the order to which I said no. I am just paying the agreed amount. We agreed to do a re-order. The retry order was placed last week Wednesday 18th April with a promise of a Monday pick up 23rd April. I had to send a follow-up email on Monday to which Bernice only sent a reply email to say that it has not been sent and that it will be expressed couriered and should be able to pick up tomorrow (Wednesday). To add more fuel to the fire, I received a email at close of business yesterday to advise that the courier will only deliver the dress on Thurs with no specific time given and "I'm welcome to collect" - like a bride that has nothing to do with her time a day before her wedding than to wait on a dress and collect it. As the client, I won't be able to do anything if I am not happy or the dress is not what I ordered, The time is up and I'll have to either go with an unsatisfactory product or I'm *****ed without a dress. Infinity has no client centricity and failure management process. Nowhere was I offered delivery at my doorstep for their mess up. Instead, I'm told "I'm welcome to collect". So right now, I am not sure if I am getting my dress on Thurs as they clearly do not keep/stick to their promises. We are all stressed as a family due to Infinity Dress SA delivery failure. I will definitely not recommend Infinity Dress SA to anyone as they are *********, lack professionalism, ethics and TCF governance. Their T's & C's are outdated on their website and still refer to Oct 17 cover of full refund plus keep the dress, should they not meet the required 7 day period. Today it's officially 21 days since my consultation and order??? Now you tell me if that is not failing a client, especially with such an important event in her and her families life's.

I am DISSAPOINTED - Infinity Dress SA!