IndluPlace Properties Disgusting Service

This agency is completely ***********. From the caretaker to the agent. I went to view a flat and the caretaker Chris assured me that the flat would be painted, bathtub replaced (as it was damaged and chipping off paint), a curtain railing installed and the toilet handle fixed. My contract started on the 1st November, but I would move in on the 4th as the 1st fell on a weekday and I had to work (but i did not tell them this and was going to collect the key still on the 1st, despite not moving in on the day). I called on the 1st November and to my surprise, I was told I could only move in later that day as the flat was still being painted and some repairs were still not done. Imagine!!! I went on the 2nd November and when I arrived the caretaker (Chris) had done an incoming inspection without me. He had ticked that the floor was clean and done. Which was not true because the floor was only varnished on the 1st November (in the evening), therefore had not dried up yet and parts of it were damaged from foot steps (the floor was not fully dried). I asked Chris to change the feedback he had given regarding the floor and he refused, saying that he is unable to change it and telling me that there is nothing he could do. He was suddenly able to change the feedback when I refused to sign that form. Meaning he initially **** by saying the feedback he had written could not be changed as it was already locked onto the app. This is coercion (just to highlight). The bathtub that I was informed would be replaced was not. When I asked Chris about this he constantly gave me attitude and did not give me a clear answer, as to when the bathtub would be replaced. I would not have even considered taking the place had he not assured me (both him and agent) that the bathtub was to be replaced. I proceeded to send messages, pictures and videos to the agent (Thuli), of what I was seeing in the flat. Thuli (the agent) did not bother herself to respond to any of my messages, and she was online the whole time. How the caretaker approached me when I was pointing out things that were not done from the agency's side was uncalled for. He completely deferred responsibility and did not take accountability even for the things he informed me would be done before I move in. That is not the way to treat a paying client. I told them I would no longer be moving in and demanded my full deposit, which I got 5 days later. To be honest, I think the only reason I got my deposit back is because I went on Twitter and blasted them, I also threatened to report them by lodging a formal complaint to the Property Practitioners Regulatory Authority.

DO NOT USE THIS AGENCY GUYS!!!