Huge disappointment

This agency deserves 0/10. I moved into this 2-bedroom apartment, unfortunately, there were many faults in the property that were not fixed. I spoke to the caregiver to get them fixed. Due to desperation, I took it upon myself to fix some of the damages, but there were certain things I couldn't fix and the caregiver did not fix as well.

Pre-occupation inspection was not done, and surprisingly, no inspection was done in my presence upon my exit. To my surprise, I am now being told to fix things I found broken, including painting the ceiling, painting the door frames and window frames, among other things. There are also drawers that never worked and yet they are on the list of items to be fixed. There is more to this list.

Fortunately, I have evidence in the form of videos and photos taken at the time when I requested the caregiver to fix them. However, they are now refusing to refund my deposit and instead want me to fix the damages I found in the property. I tried to communicate with the agent who assisted me with the application at the time i was looking for a place. When I called her to ask about the refund she told me, "I'm barking at a wrong tree". "She only deals with applications and based in a different department". What's concerning is that she could not kindly guide me who to communicate to or even communicate on my behalf since it's a company she employed in and also knows better who to follow up with. It just made me feel that when you are of no value to this company anymore they don't care.

Should I have known about all this I would have opted for a different company. I'm so disappointed.