Electricity problem

Please advise why am i not getting a meter number when i purchase electricity. These electricity meters were installed on June 26 and already im not getting a meter number, my neighbour came to me yesterday feeling super cold asking for boiled water because she had purchased electricity for R500 and didnt get a meter number. Do yall understand how cold it is, do you know that i work from home, what am i supposed to do now, am i also supposed to buy with R500 and still not get a meter number. Why are yall playing with peoples lives like this, Its bad enough that ive already ourchased electricity for R350 over 5 days. I NEED THIS SORTED ASAP, YALL WILL NOT PLAY WITH US, THIS ROOM IS FOREVER COLD AND I CANT EVEN BUY ELECTRICITY, NO MAN !!!!!!!!!!!!!!!!!!!!!!!! I STAY AT BELGRADE COURT UNIT 314 FLORIDA LAKE... AND I WANT THIS SORTED OUT NOW