Complaint against Nomfundo

I am writing to express my extreme dissatisfaction with the service I received from one of your representatives, Nomfundo. During a recent phone call 2024/03/08, I contacted your company seeking assistance with my electricity bill. However, instead of receiving the help I needed, I encountered extremely unprofessional behavior from Nomfundo. That time I was not fighting anyone I just needed some clarity, I was very respectful.

Nomfundo not only refused to assist me but also displayed a complete lack of respect and courtesy. She informed me that she was driving and therefore unable to help, yet she failed to provide any alternative solutions or assistance. Furthermore, she raised her voice and spoke to me in a disrespectful manner throughout the conversation.

To make matters worse, Nomfundo abruptly hung up the call while I was still speaking, displaying a blatant disregard for customer service standards and basic manners.

I am deeply disappointed by this unacceptable treatment and expect a prompt resolution to this matter. I urge your company to address this issue immediately and ensure that all representatives uphold the values of professionalism, respect, and customer service excellence.