Care less or not at all.

I was hijacked and ****** all of my money and i asked the credit controller if i can pay my rent 19 days late, and she is not interested she said i must pay and if not paid by the 7th they will send debt collectors and i will be liable for debt collectors fees, i mean i was ****** and i'm just asking for 2 weeks to pay my rent, is indluplace even humans?