Bad com6

Good day

I am indluplace customer who is currently staying in the Jozi house building in Johannesburg CBD. I am writing this email to request for help and no agent in Gauteng head office is willing to help me. I received my bill on the 23rd of July 2024 and it stated that I need to pay for maintenance and those things they fixed were broken prior me moving in. I have been having issues since from day 1 of moving in and my first issue was getting my apartment ready on time and Mr Sam didn't give me the correct customer service and when I asked the agent who helped me which was Rumbi she didn't even acknowledge the inconvenience I was caused. I finally moved in on March the 1st but still I was not happy, the kitchen and bathroom lights were not working, the drain was blocked and in the bedroom the window was missing. I tried contacting the maintenance guy which is Mr Sam and it took him 2 months to fix those things. I am not happy at all because now I am being charged for these things I didn't even broke. After receiving the bill I was told to query it with Mr Xolani Bukwana and that was the worst nightmare, he didn't help let alone hearing my concerns and responding to them. I started to contact Mr Xolani from Thursday and he didn't respond to my emails and then I decided to call on Friday and they kept on hiding him stating that he is busy. Finally Monday he called and told me he will get back to me by end of business day but still no response, Tuesday the same thing and I even told him that the rent is due on Thursday so please respond on time but still he showed no empathy at all. Today which is Wednesday I decide to sent him an email as a reminder that it's been 26 hours now waiting for his response and he called only to act like he doesn't know anything about my query and he hang up on me. I need help because now I don't know if I should pay or not and I suffer from anxiety this has caused me to skip work today as per doctor's orders and that means income loss for me. Please assist me.