Agnes needs customer training

Worst service from an unprofessional and untrained lady called Agnes from Kempton park region. I did an application and it got declined and I was notified by email. She did not pick up my calls since cause I wanted to provide supporting documentation and find out why. Why do good companies hire bad rude staff? Don’t we check the people who are the faces of our business? Even when I 1st spoke to her she had no interest of helping me. She would not pick my calls and would blue tick me. Till today.. I’m truly disgusting and disappointed to say the least