Worst customer service ever!!!

I bought a bottle of Yardley English Blazer roll from Three ******s Spar Carletonville. When I tried using the roll on the aplication ball was stuck so tight that I couldn't even move it with force on my hands. I then sent an email to Yardley (Indigo Brands) complaining about the product. Got a reply the same day with an email attachment (customer complaint form) that I completed and emailed back to them. This was on the 27th of January 2015. I haven't recieved the replacement product as was promised by the company and the emails, time, petrol and product has cost me enough to buy a dozen other roll ons from any other company. I would suggest to anyone who buys their products to check them in store for defaults before leaving as there is NO customer service after you leave the store. YOU WILL LOSE YOUR HARD EARNED MONEY!!!!!