ML
Mandy-lee Lambert
1 reviews | Active since Nov 2013
05 Aug 2015, 15:38
Unhappy with Yardley Product
On the 1st August 2015, I purchased your Yardley Whipped Matt Mousse Foundation, I buy Yardley products monthly. I was very upset to find that when I opened my foundation there was half in the container . The price of this foundation is R129.95 and to get a half filled container is totally not acceptable.<br> <br> I sent an email to [Email Removed] on 3rd August 2015 about my complaint and asking to be directed to the department that I can contact. I have not received a reply as yet.<br> <br>
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Indigo Brands's replyOfficial
05 Aug 2015, 15:47Hello mandy_lee,
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
Indigo Brands's reply05 Aug 2015, 15:47
Official
Hello mandy_lee,
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands