MISLEAD AND AGREEMENT NOT KEPT

I have purchased Rimmel foundation and had issues with the foundation. I took it back to Edgars and didn't get any help from them. I requested to speak to the rep and I spoke to Ronel. Ronel had advised me that the foundation will be discontinued and this could be the reason why the foundation is not the way it is. she also advised that the foundation is packaged in London and the climate could cause the found to be too thick and flaky. I then called the number on the foundation and spoke to Liz which confirmed that none of this is true and the foundation will not be discontinued. Liz agreed to replace the 5 bottles that I have and requested pictures which I have sent through to her, I also asked her if the red caps could be replaced with the blue caps and she agreed. Last week I received 2 red caps foundations and not what was agreed on. the 2 bottles were fine and is not thick and flaky as the other bottles so clearly there is something wrong with the ones I have. I have been supporting Rimmel for over 10 years now and this is the service that is received. it is horrible and can I ever trust the consultants.