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charlene S

1 reviews | Active since Mar 2014

20 Feb 2015, 15:20

Liz from indigo brands goes the extra mile

A few months ago I left a complaint about a yardley foundation that I was unhappy with. To my suprise, I was contacted by a lady by the name of Liz, from Indigo Brands. She helped me immediately. I gave her the details she required and she offered to sent me a replacement product. To my humaness ( Upset & bitter ) I rejected her offer and asked for an alternative product,assuming that Liz cared about the brands name and not about the customer. I am pleased to say that I am wrong because within a few days a courier company delivered a package for me, it was a replacement product from Liz as promised. One that I am very happy using. Its Yardley translucent powder. Works perfect for oily skin.Thank you Liz

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Replies (1)
Indigo Brands
Indigo Brands's reply23 Feb 2015, 09:19
Official
Hello milo****#*,

Many thanks for your positive feedback.

Indigo Brands considers its customers to be the heart of all our brands, and consumer service is of paramount importance to us.

Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
***