RF
Raucrecia F
1 reviews | Active since Dec 2011
24 Mar 2015, 10:10
False advertising or description of product
On Saturday I bought a 24hr Stayfast Liquid Matte Lip Vinyl (Engine Red), and I was quite excited to try this product as I wanted a lip color that would last me for the day ( no re-application), to my dismay your product description of \high impact colour with a 24hr ultra-matte finish"is really not what you claim it to be. The 24hr last was the punchline that sold the product to me"
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Replies (1)
Indigo Brands's replyOfficial
26 Mar 2015, 07:34Hello rau,
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
Independent laboratory performed clinical trials and the 24 hr claim was substantiated and confirmed. Allow the product to dry before any smoking, drinking and eating.
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
Independent laboratory performed clinical trials and the 24 hr claim was substantiated and confirmed. Allow the product to dry before any smoking, drinking and eating.
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
Indigo Brands's reply26 Mar 2015, 07:34
Official
Hello rau,
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
Independent laboratory performed clinical trials and the 24 hr claim was substantiated and confirmed. Allow the product to dry before any smoking, drinking and eating.
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands
We extend our regret for any inconvenience you may have encountered with the product and have alerted both our production and quality control teams of your concerns.
Good quality is synonymous with Indigo Brands products and it is important for us to be made aware of any instances where a purchase has fallen short of our high standards
Independent laboratory performed clinical trials and the 24 hr claim was substantiated and confirmed. Allow the product to dry before any smoking, drinking and eating.
I will contact you to personally to discuss.
Kind regards
Liz Lakin
Consumer Liaison Officer
Indigo Brands