AV
Adrian V

1 reviews | Active since Aug 2020

14 Aug 2020, 16:51

Worst panel beaters in Pretoria

My Land Cruiser was broken into in February 2020, My insurance, Santam, appointed Indibano Autobody to fix my vehicle. To apreaciate the complaint it is necessary to describe the damage to my vehicle. The ******* tried to Hotwire the vehicle so they ripped out the wiring under the steering wheel and broke the steering lock. there was no structural damage apart from the door lock which needed to be replaced. My insurance uses a system called audiotex to update you on the progress on your vehicle. The vehicle was handed over to Indibano in February 2020. In May 2020 they indicated on their online portal that they received all the parts to fix the vehicle and that the vehicle was in the assembly bay. In August 2020 when I enquired why I still did not receive my vehicle I was informed that they were still waiting for parts. It is obvious that they were lying at some stage. Be that as it may, My vehicle was with this company for 6 months to repair what would have taken any competent repairer two weeks to fix. I intend cancelling my insurance with Santam due to the extremely poor quality of service providers they use to fix your vehicle in the event of loss. I am collecting my vehicle on Monday and I have a sense of trepidation if I think about the quality of word they would have done considering their overall ineptitude. They are the worst.

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Replies (1)
Indibano Autobody Services
Indibano Autobody Services's reply17 Aug 2020, 10:17
Official
Good Day Mr Voster,

We do apologize for the inconvenience.

The matter was discussed with the workshop manager. 

He will give you a detailed timeline regarding the repair progress of your vehicle ,upon the collection of your vehicle.

Kind regards
Indibano Auto Body Services CC