No Customer communication and lying to customers.

My car is currently with Indibano Auto Body Services,its the 3rd month now since i was involved in an accident,not even once did the Indibano staff bother to give me progress update on the car,Vicky has now been promising me for three consecutive weeks that my car i am getting my car, even today.<br> <br> Atleast they managed to organize me a courtesy car, but now the same courtesy car is due for service.I reported to Vicky and even send him the kilos for the he never bothered to respond, i called him yesterday in a mission to find out what must i do as i cant be driving a car that is due for service,he then told me he will come back to me, he never did as usual.<br> <br> I have cancelled all my plans,because of them.The one thing you don't do in business is getting your customer frustrated.