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Deirdre E

1 reviews | Active since Dec 2015

06 Dec 2015, 20:17

Mazda and Indequity CAN'T deliver

Indequity wasted whole first week to get car to a panel beater then they parts were on backorder and we were told 20-30 days waiting period. The hood lining was also first to be manufactured in Japan! When I complained after 3 weeks Mazda discovered their codes are incorrect and ALL the parts were actually available in the warehouse - pathetic systems, communication and service received! SIX weeks later the car is taken for diagnostics and numerous errors occurred and the last message is that they don't know what is wrong, needs technical team from Mazda SA to come out. Only now Bronwyn confirmed: \DB Auto Body is not a Mazda Recommended Auto Body Repairer"and the latest problem might (quote): \""the part is a Build to order part from Japan with an extended lead time of around 8 weeks\"" = if true we will be15 weeks without a car. Indequity's assessor said REPAIR iso \""REPLACE\"" = PENNY WISE POUND FOOLISH!! Would you want a brand new car (had it for 14 hours) back after all these issues? NO!!!! The CEO doesn't call us back as requested either. MAZDA can't live up to slogan \""The impossible made possible\"". MAZDA and INDEQUITY - who is taking responsibility?!! """

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