Disgracefull service!

Dealt with my vehicle accident claim like a bunch of clowns. First they tell me that the car has been send to a panel beater for assessment, but that they (Esme on behalf of Inequity) cannot disclose who the Panelbeater are or where my vehicle was, really?? At this point I stopped talking to them and used my Broker. Next I am informed that the vehicle has been written off since the damage was in excess of 65% of the of the value of the vehicle. I find that I have no say in who repairs the vehicle or where. I also establish that the value the vehicle has dropped significantly over a very short period of time, but off course, they still take my money at the rate I was insured with the value of the vehicle about 20% more. I then went to the Panelbeater and established that they have quoted on damages that was not related to the accident and that their quote was very inflated. I notify them. this is more than 2 weeks down the line. I was advised that they have requested a revised quote from the repairer. Another week down the line I drop in at the repairer, only to find that they are in dispute with Indequity regarding the quote and I am asked if I will be prepared to pay in an additional amount (over and above the excess) in which case I can have the vehicle the next day. It is now going for 4 weeks for minor repairs ( a control arm, 4 tyres and rims fitted, balanced and aligned. I am sure my patience will be rewarded with a heavy increase on my monthly premium. What a joke.... it may be a "scorro-scorro" vehicle, but it is one of 4 insured with them. Why should I trust them or for that matter their suppliers to insure or repair the other more valuable vehicles if this is how they deal with my claim?