PATHETIC SERVICE!

I made a block booking for 4 weeks for an ad in The Plainsman and paid the full amount in advance, because no ad without payment.....ad ran end of March & 1st week in Feb.....the ad ran for 2 weeks without any response so i cancelled and requested a refund.....i contacted the salesperson whom i placed the ad with and she confirmed the refund request.....i have contacted them on numerous occasions only to be told its being processed.....last week i was asked for bank details which i submitted.....this week, the supervisor is on leave and nobody answers the phone when i call them......PATHETIC SERVICE!!!!