No response to an email

Hello! It appears that the email to the newspaper is just a \bit bucket"- drops into a hole and disappears. I have even threatened to report this on social media- and they just ignore this. The content of my email appears below :<br> \""I trust that you will respond to my email. Have not had much joy before.I'd like you to check up on my subs. I'm not sure that they expire on the 30th March 2015. I seem to recall that in light of my payment being late - you cancelled my subscription for a week later - in the prior three month period. This means that the renewal should be in April 2015 -and not 31. March 2015. Please verify and get back to me.Also"